FAQ
Muuchit Frequently Asked Questions
Frequently Asked Questions June 26, 2018
How does it work?
Muuchit is a Social Enterprise using the sharing economy to make a positive social and environmental impact. We are a peer-rental marketplace that benefits mission-led organizations by connecting event hosts, and planners to charities with rentable event items and venues. Individuals and For–profits can also list their items on Muuchit by pledging 5% or more of their rental proceeds to a charity listed on the site, the "Benefiting Organization".
- Providers list their event-related items, spaces, or venues on Muuchit for rent
- If you are an Individual or For-Profit Provider, pledge 5% or more to a Benefiting Organization / non-profit charitable organization approved and listed on the site.
- Renters reserve and pay for selected items and/or venues on the site.
- Muuchit contacts the Provider(s) to ensure availability for requested dates.
- Upon confirmation Muuchit connects Provider and Renter to arrange pickup of items or event logistics.
HOW CAN MY NON-PROFIT ORGANIZATION BE LISTED AS A BENEFITING ORGANIZATION TO RECEIVE DONATIONS FROM RENTAL PROCEEDS ON YOUR SITE?
1) List your items or venue, and you will automatically be added to the list of non-profits to select from to donate rental proceeds or 2) Complete the “Nominate a Non-Profit” form on our site
What are some event-related items I can list?
Tables, chairs, tents, microphone, A/V equipment, chafing dishes, catering items, lighting, extension cords, bar tables, decorations, themed party items, meeting equipment, VGA projector, whiteboard, etc.
What are examples of spaces/venues I can list?
Ballrooms, wedding halls, meeting rooms, co-working space, unique spaces, art galleries, yachts, or vessels for gatherings while docked or for cruising with a certified captain.
May I list items other than event-related things?
Listings are mostly event focused at this time, but feel free to list other items for rent and see if you get traction! The sharing economy is about being a micro-entrepreneur, so we encourage making this like your own startup by listing high demand items or spaces at competitive prices, include clear and appealing images to showcase your listing.
What is a Benefiting Organization?
A Charitable organization nominated on our site. Once reviewed and approved by Muuchit, the charitable organization becomes a Benefiting Organization to receive a portion of rental proceeds from transactions on our platform. Providers listing on our site select their preferred Benefiting Organization, and pledge 5% or more of their rental proceeds as a donation to the Benefiting Organization on their listing
How can we become a Benefiting Organization?
Click on "Nominate Your Non-Profit,” complete the form, add your Mission Statement, and upload your Form 990. Muuchit will review your application to ensure your organization is a charitable organization that aligns to our Mission and Values.
Do Benefiting Organizations listing on Muuchit need to donate a percent of their rental proceeds?
If you are a Muuchit approved Benefiting Organization, your rental proceeds will go to your own non-profit organization; you do not need to donate a portion of your rental proceeds.
Payments and Transactions
When does the Renter get charged for their reservation?
We charge the Renter at the time of requesting the reservation. If the selected Provider denies the reservation, Muuchit will attempt to source a similar item or venue from an alternate Provider that is satisfactory to the Renter. If alternate arrangements are not suitable, the reservation charge will be refunded back to the Renter’s account/credit card within 5-7 days.
When does the Provider receive rental proceeds?
Muuchit pays the Provider the proceeds two business days after completion of the rental, or in some cases, the day of the rental.
What is the transaction fee?
At this time, Muuchit charges a 15% transaction fee to Renters reserving on the site. At this time, there is no transaction fee to the Provider to list their items, spaces, or venues.
Example 1: Non-profit Provider Listing
- A “Non-profit” lists their item for $100
- Muuchit posts the item for $115 (this includes the 15% transaction fee)
- Renter reserves and pays $115
- Muuchit pays the Non-profit Provider $100 and retains $15 in transaction fee
Example 2: For-Profit or Individual Provider Listing
- A “For-profit” or “Individual” lists their item for $100, and pledges 10% to a non-profit listed on Muuchit’s site
- Muuchit posts the item for $115 (this includes the 15% transaction fee)
- Renter reserves and pays $115
- Muuchit pays the Provider $90, submits $10 pledged donation to selected charity / Benefiting Organization on Provider’s behalf, and retains $15 in transaction fee
- The Benefiting Organization may supply proof of donations / receipt to Provider upon request.
Is a security deposit required to rent an item or venue?
A Provider may choose to collect a refundable security deposit directly from the renter prior to the rental. Once Renter pays Provider a security deposit, it is the Provider's responsibility to return the refundable deposit after the event. Providers may deduct the cost to cover any repairs from damages. Muuchit is not responsible for the return of Fees or Deposits to Renters
In some cases. Muuchit may pre-authorize an additional fee on the credit card or payment method used at the time of Reservation to effect a security deposit (“Security Deposit”).
If I am a Non-profit Provider, do I need to donate a portion of my rental proceeds?
No. Providers who are Individuals or For-profits are asked to pledge a minimum of 5% of their rental proceeds to a local charity/non-profit. If you are a Non-profit Provider, your rental proceeds will be paid to you in full.
Is Insurance Included in the rental?
At this time, Muuchit is not offering add-on insurance option to purchase through our site. Users may use their own insurance to cover reimbursement for damages related to rentals. Providers are required to carry their own Liability Insurance.
What is the cancellation policy?
For item rentals, Muuchit charges a 10% cancellation fee of the total reservation amount charged to the Renter if cancellation is made less than 48 hours before scheduled item pickup or venue use.
For venue, space, or vessel rentals, the Provider's listed cancellation fee will apply in addition to Muuchit’s cancellation fee.
What are the cancellation fees?
Muuchit charges a 10% cancellation fee for any venue cancellation. The Providers cancellation fees are based on the cancellation policy they select: Flexible, Moderate, or Strict.
Flexible: Meeting/Event Host may cancel and receive a refund less the Muuchit cancellation fee. Non-refundable for cancellations 5 days or less prior to event date.
Moderate: Meeting/Event Host may cancel and receive a 50% refund less the Muuchit cancellation fee. Non-refundable for cancellations 7 days or less prior to event date.
Strict: Cancellations are non-refundable.
Is my credit card secure when transacting on the site?
Muuchit does not store your credit card information when it is entered to make a reservation. We partner and integrate with Stripe to securely process payments. For information on Stripe’s security and PCI compliance, please go to https://stripe.com/docs/security/stripe
General Questions
What is not allowed on the site?
Please see “Your Responsibilities” under Muuchit’s Terms and Conditions.
You may use the Site solely for lawful and authorized use, non-commercial purposes (unless you are a Provider, as defined above) as intended through the provided functionality of the Site.
We prohibit the listing of any of the following: any content or information that is unlawful, fraudulent, threatening, abusive, libelous, defamatory, obscene or otherwise objectionable, or infringes on our or any third party’s intellectual property or other rights, (b) any material, non-public information about individuals or companies without the authorization to do so, (c) any trade secret that may become known through use of the Site, and/or (d) any advertisements, solicitations, chain letters, pyramid schemes, investment opportunities, or other unsolicited commercial communication (except as otherwise expressly permitted by us), or engage in spamming or flooding.
What happens if an item is not returned or if there are damages?
Muuchit may mediate any disputes between site users to facilitate a positive outcome for all parties. In the event of damages or unreturned items, users should first attempt to resolve the matter between the parties.
The Provider or Muuchit reserves the right to deduct the replaceable value of the item from the security deposit. For more details, please see the Muuchit Terms and Conditions Dispute Resolution Section. Please contact us at hello@muuchit.com with any questions!
What if I need to extend the reservation or make a change?
Please contact the Provider immediately, and email hello@muuchit.com to request any changes.
Do Cleaning Fees apply to venue rentals?
Cleaning Fees may apply to a rental booking and may be included in the hourly rental rate. Alternatively, the rental booking total may show a separate line item when the cleaning fee is separate from the hourly rental rate.
How does pickup work?
Renter and Providers agree on a pickup time and place for the rental item.
Who do I contact if I have questions or issues?
For Muuchit-related questions such as payments, donations, policy, or general questions, please email hello@muuchit.com or call (954) 489-8801.
For questions relating to your reservation, or event logistics, please contact the Provider or Renter.